So, you may have heard about the whole zoom “AI” Terms of Service clause public relations debacle, going on this past week, in which Zoom decided that it wasn’t going to let users opt out of them feeding our faces and conversations into their LLMs. In 10.1, Zoom defines “Customer Content” as whatever data users provide or generate (“Customer Input”) and whatever else Zoom generates from our uses of Zoom. Then 10.4 says what they’ll use “Customer Content” for, including “…machine learning, artificial intelligence.”
And then on cue they dropped an “oh god oh fuck oh shit we fucked up” blog where they pinky promised not to do the thing they left actually-legally-binding ToS language saying they could do.
Like, Section 10.4 of the ToS now contains the line “Notwithstanding the above, Zoom will not use audio, video or chat Customer Content to train our artificial intelligence models without your consent,” but it again it still seems a) that the “customer” in question is the Enterprise not the User, and 2) that “consent” means “clicking yes and using Zoom.” So it’s Still Not Good.
Well anyway, I wrote about all of this for WIRED, including what zoom might need to do to gain back customer and user trust, and what other tech creators and corporations need to understand about where people are, right now.
And frankly the fact that I have a byline in WIRED is kind of blowing my mind, in and of itself, but anyway…
Also, today, Zoom backtracked Hard. And while i appreciate that, it really feels like decided to Zoom take their ball and go home rather than offer meaningful consent and user control options. That’s… not exactly better, and doesn’t tell me what if anything they’ve learned from the experience. If you want to see what I think they should’ve done, then, well… Check the article.
Until Next Time.